Relate Terms of Service

1. Purpose

These Terms of Service ("Terms") govern your access to and use of Relate, Spread, Spread AI, and related services (collectively, the "Service") provided by Pixelic, Inc. ("Company"), and set out the rights, obligations, and responsibilities between the Company and users.

2. Definitions

"Company" means Pixelic, Inc., which operates Relate, Spread, and Spread AI.
"Service" means the following services and any ancillary services provided by the Company:
- Relate: a customer relationship and communication management (CRM) platform.
- Spread: an email marketing/sending infrastructure and workflow automation service.
- Spread AI: AI-powered features supporting outbound and lead-nurturing workflows.
"User" means any member or non-member who uses the Service under these Terms.
"Member" means a person or organization that has entered into a service agreement with the Company and been issued an account. Members include individual members and organization (workspace) members registering on behalf of a business or legal entity.
"Account" means the combination of an email address and password that the Member designates and the Company approves for identification and use of the Service.
"Paid Service" means the plans, add-on features, and credits the Company provides for a fee.
"Customer Data" means the contacts, email content, lead information, and other data that a Member uploads, inputs, connects, or generates while using the Service.
"Disquiet" means an IT/maker community service operated by Pixelic Korea, Inc. (an affiliate of the Company), which is a separate service independent of Relate.
"MCP (Model Context Protocol)" means the connection standard and integration feature that allows the Service to interoperate with external tools, data sources, and AI models.

3. Posting and Amendment of Terms

(1) The Company will post these Terms where Users can readily access them, on the Service's initial screen or a linked page.

(2) The Company may amend these Terms within the bounds of applicable law.

(3) When amending these Terms, the Company will post the amended Terms with their effective date and provide reasonable advance notice of material changes, via in-Service notice or email, before they take effect.

(4) By continuing to use the Service after the amended Terms take effect, the Member is deemed to have accepted the amended Terms.

(5) A Member who does not agree to the amended Terms may terminate the agreement.

4. Interpretation and Supplementary Terms

(1) The Company may establish separate terms, policies, or guidelines ("Supplementary Terms") for individual services or Paid Services. Where these Terms conflict with Supplementary Terms, the Supplementary Terms prevail.

(2) Matters not stipulated in these Terms are governed by applicable law and commercial practice.

5. Formation of the Service Agreement

(1) The service agreement is formed when a User agrees to these Terms, applies for membership in the form prescribed by the Company, and the Company accepts the application.

(2) The Company may refuse, or subsequently terminate, an application that: (i) uses another's identity or contains false information; (ii) is made through automated means (bots); (iii) is made by a person who previously lost membership for violating these Terms; or (iv) cannot be accepted for the Company's technical or operational reasons, or otherwise violates law or these Terms.

(3) The agreement is formed when the Company's acceptance reaches the User.

6. Management and Change of Member Information

(1) Members may view and edit their information through the account management screen.

(2) Members must promptly update or notify the Company of any change to the information provided at registration. The Company is not responsible for disadvantages arising from a failure to do so.

7. Account and Security

(1) Members are responsible for managing their account and password and must not allow third parties to use them.

(2) If a Member becomes aware that the account has been stolen or used by a third party without authorization, the Member must immediately notify the Company and follow its guidance. The Company is not responsible for disadvantages arising from a failure to notify or to follow such guidance.

8. Relationship with the Disquiet Service

(1) Disquiet is a separate IT/maker community service operated by Pixelic Korea, Inc., an affiliate of the Company. Relate and Disquiet are independent services.

(2) Creating a Relate (this Service) account does not create a Disquiet account. If you separately register for Disquiet, the separate terms and privacy policy of that service (provided by Pixelic Korea, Inc.) apply.

(3) Conversely, where a user registers for Disquiet, a Relate account operated by Pixelic Korea, Inc. may be created at the same time under the Disquiet terms; that linkage is governed by the Korean-language Relate Terms and the applicable privacy policy, not by these (international) Terms.

9. Protection of Personal Information

(1) The Company strives to protect Members' personal information in accordance with applicable law.

(2) The collection, use, provision, delegation (processing on the Company's behalf), cross-border transfer, and retention of personal information are governed by the Company's separately posted Privacy Policy.

10. Obligations of the Company

(1) The Company will not engage in acts prohibited by law or these Terms or contrary to public order and morals, and will endeavor to provide the Service stably.

(2) The Company will maintain a security system to protect personal information and will disclose and comply with its Privacy Policy.

(3) The Company will promptly handle legitimate opinions or complaints raised by Members, and will notify the Member of the reason and schedule where handling takes time.

11. Obligations of Members

(1) Members must not: (i) enter false information or misappropriate others' information; (ii) modify posted information without authorization; (iii) infringe the Company's or third parties' IP rights; (iv) harm the reputation of, or interfere with the business of, the Company or third parties; (v) conduct commercial/advertising activity, or resell/redistribute the Service, without the Company's prior consent; (vi) reverse-engineer, extract source code from, or copy the Service's software without authorization; (vii) access the Service or collect data through automated means improperly; or (viii) otherwise violate applicable law or these Terms.

(2) Members are responsible for ensuring that communications sent through the Service (in particular Spread and Spread AI) comply with applicable law — including applicable anti-spam, marketing, and data-protection requirements (such as obtaining any required consent for commercial advertising messages, honoring opt-out requests, and including proper sender identification). The Member is solely responsible for securing a lawful basis to collect and use any data used for sending.

(3) If the Company or a third party suffers damage due to a Member's breach of the above obligations, the Member is liable for such damage.

12. Provision and Modification of the Service

(1) The Company provides the Service to Members and may modify or add to all or part of the Service for operational or technical reasons.

(2) Where the Company changes the content, method, or hours of the Service, it will announce the reason and details in advance; minor or urgent changes may be announced afterward.

13. Service Hours and Suspension

(1) The Service is, in principle, provided 24 hours a day, year-round.

(2) The Company may temporarily suspend the Service for maintenance, inspection, replacement, failure, telecommunication outages, scheduled maintenance, or substantial operational reasons, announcing the reason before or after.

(3) The Company is not liable for service interruptions caused by events beyond its reasonable control, such as force majeure, DDoS attacks, or outages of telecommunications carriers.

14. Rights in Customer Data

(1) Rights in Customer Data uploaded, input, or generated by a Member in the Service belong to the Member.

(2) The Member grants the Company a non-exclusive license to process (store, reproduce, transmit, display, etc.) Customer Data to the extent necessary to provide, maintain, and improve the Service and to provide technical support. The Company will not use Customer Data beyond this scope.

(3) IP rights in content and software provided by the Company belong to the Company or its licensors, and Members may not use them beyond what is necessary to use the Service.

(4) Backup, export, and deletion of Customer Data are governed by in-Service features and the Privacy Policy.

15. AI Features, Third-Party / MCP Integrations, and Google API Services

(1) The Service may provide AI-powered features (such as Spread AI) that generate, summarize, or analyze content at the Member's request. AI features operate as tools assisting the Member; the Member is ultimately responsible for verifying and using AI-generated output, including its accuracy, legality, and suitability.

(2) To provide the Service, the Company may use third-party services (including sub-processors) such as cloud infrastructure, email delivery, payments, analytics, and AI model providers. The Company discloses its sub-processors and cross-border transfers in its Privacy Policy.

(3) If a Member activates MCP (Model Context Protocol) or external integrations, the Member's data may be transmitted to the external tools, data sources, or AI model providers the Member selects. Such integration occurs only upon the Member's explicit activation, and processing by the external service is governed by that provider's terms and privacy policy. The Company is not responsible for matters arising in external services the Member directly selects and connects.

(4) Google API Services and Gmail. Where a Member connects a Google account, the Service accesses Google user data through Google APIs solely to provide the features the Member authorizes — namely sending and synchronizing email, per-recipient rendering and engagement (open/click) tracking, displaying communication history, and, at the Member's explicit request, permanently deleting selected email threads. The Member authorizes such access to the extent necessary for the features the Member enables, is responsible for complying with Google's applicable terms, and may revoke access at any time through the Member's Google account settings or in-Service controls.

(5) The Company's access to, use of, and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. In particular, Google user data is used only to provide user-facing functionality; is not used for advertising; is not sold; and is not used to develop, improve, or train generalized AI or machine-learning models. The Company applies safeguards to Google user data (including encryption in transit and at rest, role-based access controls, and access logging), does not permanently store Gmail message bodies, and processes such data transiently only as necessary to provide the Service. Details on the handling, retention, deletion, and protection of Google user data are set out in the Privacy Policy.

(6) The Service uses the restricted scope https://mail.google.com/ only to (i) authenticate SMTP sending via OAuth 2.0 (XOAUTH2) in order to deliver individualized, per-recipient messages with engagement tracking, and (ii) permanently delete email threads that the Member explicitly selects (bypassing Trash). The Company does not use this access for any other purpose.

16. Paid Services and Payment

(1) The types, fees, billing cycles, and features of Paid Services are as set out in the in-Service pricing information or individual agreement.

(2) Members may pay fees by credit card, bank transfer, or other electronic means designated by the Company.

(3) Recurring Paid Services renew automatically on the same terms unless the Member cancels; the Company will provide advance notice within a reasonable period before each renewal charge.

(4) If a Member's payment information is invalid or a charge is declined, the Company may withhold or suspend the Service.

17. Withdrawal of Subscription and Refunds

(1) Members may request withdrawal and refunds in accordance with applicable law. Cancellation may be limited for portions of the Service already provided.

(2) Refund standards by payment type are as follows:
1. One-time payment: full refund if requested within 14 days of payment and the service has not been used.
2. Monthly recurring payment: full refund if the month's service has not been used and the request is made within 14 days of payment. No pro-rated refund applies for the remaining period once use has begun.
3. Annual payment: the amount paid annually, less (months used × the monthly recurring fee), is refunded. Because the annual discount is a benefit for long-term use, the per-month deduction is calculated at the monthly recurring fee (not annual ÷ 12). Where the deduction exceeds the refundable amount, no refund may be available.

(3) Refunds are not available where: (i) the agreement is terminated due to the Member's breach (e.g., unlawful spam); (ii) amounts were provided free of charge or as promotional credits/discounts; or (iii) usage-based items such as credits have already been consumed.

(4) The Company refunds the full overcharged amount where an overcharge arises due to the Company's fault. Where it arises due to the Member's fault, the Member bears the reasonable cost of the refund.

(5) Refunds are generally issued to the original payment method; if that is not possible, the Company will inform the Member in advance. The Company processes refund requests within 14 days of receipt; actual posting may take additional time depending on payment processor and card issuer settlement schedules.

(6) If a Member withdraws after paying for a Paid Service, the usage right is extinguished, and re-registration does not restore it. Where a separate individual agreement (e.g., an enterprise agreement) exists, that agreement prevails.

18. Termination and Restriction of Use

(1) Members may terminate (withdraw from) the agreement at any time using in-Service features or the method designated by the Company.

(2) The Company may, after prior notice (or after the fact in urgent cases), restrict, suspend, or terminate a Member who: (i) violates these Terms or applicable law; (ii) fails to pay fees when due; (iii) interferes with others' use or misappropriates information; or (iv) causes harm to the Company or third parties, such as through unlawful spam sent via the Service.

(3) Where the Company terminates the agreement, it will notify the Member of the reason and schedule and provide an opportunity to explain.

19. Limitation of Liability and Disclaimers

(1) The Company is released from liability where it cannot provide the Service due to force majeure or equivalent events.

(2) The Company is not liable for service disruptions due to a Member's fault, the content of data a Member posts or transmits, or matters arising in external services the Member directly selects and integrates.

(3) To the maximum extent permitted by law, the Company is not liable for indirect, special, or consequential damages or lost profits arising in connection with the Service.

(4) Except where liability cannot be limited under applicable law, the Company's liability for damages is capped at the total fees the Member paid to the Company during the 12 months preceding the event giving rise to the claim.

20. Confidentiality

The Company and Members must not disclose to third parties, or use beyond the original purpose, the other party's trade secrets or Customer Data learned in the course of providing the Service, without the other party's prior consent.

21. Governing Law and Dispute Resolution

(1) These Terms and disputes between the Company and Members are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles.

(2) The Company and Members will negotiate in good faith to resolve disputes amicably; failing that, the state and federal courts located in San Francisco County, California will have jurisdiction, to the extent permitted by applicable law.

(3) Nothing in this Section limits any mandatory statutory rights of users who qualify as consumers under the law of their country of residence. The processing of personal data is additionally governed by the Privacy Policy and applicable data-protection law.

Addendum

These Terms take effect on July 1, 2026.